Refunds & rescheduling

This policy applies to paid seats in Elliott wave annotation clinics, intensives, labs, and Private Chart Review appointments with Cortex Helix Field Academy Limited.

Eligibility window

Full refunds are available when you cancel in writing at least seven full days before the scheduled start time. Cancellations between seven days and forty-eight hours before start may receive a fifty percent refund. Cancellations inside forty-eight hours are not refundable except where the Academy cancels the session.

Academy cancellations

If we cancel a clinic for instructor illness, venue closure, or insufficient enrollment, you may choose a full refund or a transfer to a later date at no extra fee.

Rescheduling

One complimentary reschedule is allowed per booking when requested at least forty-eight hours ahead and when another seat or appointment slot exists. Further reschedules may be treated as a new booking.

Deposits

When a deposit is taken to hold a private review slot, the deposit is applied to the session fee. Deposits follow the same timing rules as refunds above.

No-shows

Failure to attend without notice is treated as a late cancellation. The fee is forfeited, and materials prepared for your seat are not transferable to a later date without a new booking.

Work already started

For Private Chart Review, once the mentor has begun pre-session review of your charts (within three working days of the appointment), the mentoring portion is considered started. If you cancel after that point but before the meeting, a partial refund covering only unused meeting time may be offered at our discretion; pre-work time is non-refundable.

Materials

Printed chart packs and solution sheets issued during a clinic are non-returnable. If you received digital notes before a cancelled private review, we may reduce any partial refund by a materials allowance stated in your confirmation email.

Refund method and timing

Approved refunds are returned to the original payment method within fourteen working days of approval. Bank processing times may add a few days beyond our transfer.

How to request

Email info@reason-archwaypoint.click with your full name, session title, date, and reason. Include the phone number on the booking if you used +852 2128 7410 for confirmation calls.

Exceptions

We do not offer refunds for dissatisfaction with labeling outcomes, market direction after a clinic, or preference for a different teaching style once a session has been delivered in full.